Privacy Policy

This Privacy Policy explains how Orpheus collects, uses, stores, and shares information when you use our websites, applications, games, account systems, payment flows, and related services (the "Service"). This is an operational privacy disclosure for the Service and is not legal advice. If you have questions, contact us at legal@orpheus.gg.

1. Who we are

Orpheus is an AI-powered fantasy roleplaying and interactive storytelling service. The Service may generate story text, dialogue, characters, scenes, images, audio, summaries, and related gameplay content based on your inputs and choices.

2. Age restriction

Orpheus is intended for adults who are at least 18 years old. We do not knowingly allow minors to create accounts or use the Service. If you believe a minor has provided personal information to us, contact us so we can review and remove it where appropriate.

3. Information we collect

Depending on how you use Orpheus, we may collect the following categories of information:

• Account information: email address, display name, profile image, login provider details, account settings, and authentication records.
• Age and consent records: age-gate result, acceptance timestamps, and the versions of legal policies you accepted.
• Gameplay information: campaigns, characters, messages, prompts, choices, scenes, inventory, combat state, worldbuilding notes, generated content, and related metadata.
• AI and generation information: prompts, outputs, generated images, image prompts, embeddings, summaries, model usage, token counts, costs, errors, and diagnostic logs needed to operate and improve the Service.
• Payment information: purchase history, plan status, virtual credit or Ink balances, Stripe customer identifiers, subscription identifiers, billing events, and transaction records. We do not intentionally store full payment card numbers.
• Technical information: IP address, device identifiers, browser type, operating system, user agent, session records, cookies, analytics events, crash logs, and performance information.
• Support and safety information: reports, moderation context, account deletion requests, refund requests, emails, and other communications with us.

4. How we use information

We use information to:

• create and secure accounts;
• provide gameplay, AI generation, image generation, audio, saved campaigns, and related features;
• process payments, subscriptions, refunds, credits, and fraud checks;
• enforce our Terms of Service and Content & Safety Policy;
• detect abuse, troubleshoot bugs, prevent spam, and protect the Service;
• measure usage, performance, reliability, and product quality;
• respond to support, legal, deletion, and privacy requests;
• comply with legal obligations.

5. AI processing

Orpheus uses third-party AI infrastructure and model providers to generate, transform, summarize, embed, classify, and moderate content. Your prompts, gameplay context, generated content, and relevant metadata may be transmitted to those providers so the Service can function. We instruct service providers to process this information only for authorized purposes, but AI systems can produce unexpected, inaccurate, or unsafe output.

6. Cookies, analytics, and similar technologies

We may use cookies, local storage, analytics tools, performance monitoring, and similar technologies to keep you signed in, remember preferences, understand usage, improve performance, and prevent abuse. Where required, we will request consent for non-essential cookies or similar technologies.

7. How we share information

We may share information with:

• hosting, database, storage, analytics, observability, and infrastructure providers;
• AI model, AI gateway, image generation, voice/audio, and content-safety providers;
• payment processors and billing providers;
• customer support, email, fraud prevention, and security vendors;
• professional advisors, law enforcement, regulators, or courts when legally required or necessary to protect rights, safety, or the Service;
• a successor entity if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information in the ordinary sense of exchanging it for money.

8. Public and shared content

Orpheus is primarily designed for private gameplay, but some features may allow sharing, multiplayer access, exports, screenshots, or other disclosure by you. You are responsible for the information you choose to share with other people or publish outside the Service.

9. Data retention

We keep information for as long as reasonably necessary to provide the Service, maintain accounts, support billing, comply with legal obligations, resolve disputes, enforce our policies, and protect the Service. You may delete certain gameplay data or request account deletion, but backup copies, billing records, security logs, and legal records may be retained for a limited period where necessary.

10. Security

We use reasonable technical and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee that unauthorized access, loss, misuse, or alteration will never occur.

11. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain personal information. You may also have rights to object to certain processing or withdraw consent where processing is based on consent. To make a request, contact privacy@orpheus.gg.

12. International users

We may process and store information in the United States and other countries where we or our service providers operate. Those countries may have privacy laws that differ from the laws where you live.

13. Changes to this policy

We may update this Privacy Policy as the Service changes. When we make material changes, we will update the date above and may provide additional notice through the Service.

14. Contact

Privacy requests: privacy@orpheus.gg
Legal notices: legal@orpheus.gg